Getting Started:

1. Provide WordPress Access:

The best way to provide access to your WordPress account, without compromising security is to create a new admin account in the WordPress dashboard. In addition to security, it provides an audit trail so it is clear who made changes to the site and when.

Setup a new admin account

1. Go to your WordPress dashboard and click on “Users” from the sidebar menu.

2. Click on “Add New” and fill in the following:

    • Username (Required – make one up)
    • E-mail (Required)
    • First Name (You can put company name here if that helps you remember who the account belongs to)
    • Last Name (Optional)
    • Website (Optional, but may help you in identifying the account)
    • Password (Please make this as secure as possible)
    • Send Password (Check this box your web developer will be notified with their credentials)
    • Role (Set this to Administrator)

3. Once you have everything entered, click the “Add New User” button to save it. An email will be sent to your developer with instructions on how to log into your site.

If you have any questions about this process, please feel free to email us or call 877.869.4003.

2. Provide cPanel / Hosting Access:

We perform deep scans, file permission editing and other security functions at the hosting level. The most secure method for transmitting this information and controlling access is through your web host admin dashboard. The process will vary from host to host, so if you email us the name of your website host, we can send instructions for this step.

Can’t Access WordPress?

If you’re unable to access your WordPress Dashboard, complete the form below and we’ll start right away.